Hello, Dinosaur Trainers,
Please note that support for selected Android and Apple Operating Systems will be discontinued following the release of Update 74 on May 21, 2024.
The new minimum OS requirements are now iOS 13.0 and Android 7.0 (API level 24).
To provide an optimal gaming experience, we strongly encourage players to log into their game on a supported Operating System to resume their progress.
Accounts linked to Facebook, Sign In with Apple, or Google Sign-In can be transferred by logging in on a supported device. Guest players can also contact our support staff at support+jurassicworld@ludia.com with their Support Key to transfer their account to a supported device.
Our support team will do everything they can to assist players affected by the change in the game’s minimum requirements.
Please do not send multiple emails as it may cause delays in receiving a reply.
We apologize for the inconvenience. Thank you for your understanding and continued support!
– The Jurassic World: The Game team